Shipping and Delivery Policy for Care of People NGO
At Care of People NGO, we are committed to supporting women through skill development and economic empowerment. As part of our initiative, the products made by women in our programs, such as pickles, incense sticks, and spices, are available for purchase. Below is an outline of our shipping and delivery policies for the products sold through our website, https://careofpeoples.org.
Shipping Locations
We currently ship our products across India. Unfortunately, we do not offer international shipping at this time. We aim to expand our shipping capabilities in the future.
Shipping Charges
Shipping charges are calculated based on the weight of the products and the delivery location. You will be provided with the shipping cost at checkout before you complete your order.
Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
Delivery Time
Delivery times vary depending on your location:
- Local Deliveries (within Prayagraj, Uttar Pradesh): 4-8 business days
- Regional Deliveries (within Uttar Pradesh): 8-16 business days
- National Deliveries (other states in India): 16-22 business days
Please note that these are estimated delivery times, and delays may occur due to unforeseen circumstances such as weather conditions, holidays, or courier service disruptions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your package’s delivery status. If you encounter any issues or delays, please feel free to contact our customer support for assistance.
Delivery Partners
We partner with reliable courier services to ensure that your products reach you safely and on time. Our current delivery partners include [Courier Partner Names].
Damaged or Lost Items
We take great care in packaging our products to ensure they arrive safely. However, if your order is damaged during shipping, please contact us within 48 hours of receiving the item. We will work with you to resolve the issue, whether through a replacement or a refund.
In the rare event that your order is lost in transit, please notify us immediately, and we will investigate the matter with the courier service to ensure your order is either delivered or refunded.
Returns and Exchanges
Due to the nature of our products (handmade and food items), we currently do not offer returns or exchanges unless the product is damaged or defective. If you receive a damaged or incorrect product, please contact us within 7 days of delivery with a photo and description of the issue.
Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact our customer service team:
Care of People NGO
776/117, Sohbatiyabagh,
Prayagraj
Uttar Pradesh
Pin Code-211006
Email: cop@careofpeoples.org
