Shipping and Delivery Policy
At [Your Business Name], we are committed to ensuring that your products are delivered to you in a timely and efficient manner. This policy outlines our shipping and delivery process for any physical products, digital courses, or services purchased from our platform.
1. Shipping for Physical Products
If your purchase includes physical products such as books, merchandise, or other materials, the following shipping guidelines apply:
- Shipping Locations: We currently offer shipping within India and select international locations. Shipping rates may vary depending on your location.
- Shipping Charges: Shipping charges are calculated at checkout based on the delivery location and the weight of the items being shipped.
- Delivery Time:
- Domestic orders within India typically take 7-10 business days for delivery.
- International orders may take between 10-21 business days, depending on the destination country and customs clearance procedures.
- Shipping Providers: We work with trusted courier services to ensure reliable delivery of your products.
- Order Tracking: Once your order has been dispatched, you will receive an email notification with a tracking number to monitor the progress of your delivery.
2. Delivery of Digital Products and Courses
For digital products, such as e-learning courses, books, or any digital downloads:
- Immediate Access: Once your payment has been confirmed, you will receive immediate access to your purchased digital products or courses via email or through your user account on our platform.
- No Shipping Charges: Since digital products do not require physical shipping, there are no shipping charges associated with these purchases.
3. Delivery Issues
If you encounter any problems with your delivery, such as missing or delayed items, please contact us immediately so we can assist you.
- For Physical Products: In case of lost or damaged shipments, we will work with our shipping providers to resolve the issue and, if necessary, replace or refund your purchase.
- For Digital Products: If you experience any issues accessing your digital products, please reach out to our support team, and we will ensure you receive the correct access as soon as possible.
4. International Shipping Considerations
- Customs Duties: International customers may be subject to customs duties or taxes depending on their country’s import regulations. These charges are the responsibility of the buyer and are not included in the shipping costs.
- Delays: Customs processing and international shipping can sometimes cause delays. Please allow extra time for your order to arrive.
5. Contact Us
If you have any questions or concerns regarding your shipment or delivery, feel free to reach out to us at:
- Email: piyush@skillrising.in
- Contact Number: +91 8799416523