Refund and Returns Policy for Care of People NGO

At Care of People NGO, we are committed to providing high-quality hand-crafted products made by the women we empower. Your satisfaction is important to us, and we strive to ensure a smooth shopping experience. This Refund and Returns Policy outlines the conditions under which you may request a refund or return.

Returns

We accept returns only for defective or damaged products. Due to the handcrafted nature of our products, minor variations in size, color, and texture are to be expected and are not considered defects.

Conditions for Returns:

• You must notify us of any defect or damage within 7 days of receiving the product.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Non-returnable Items:

• Custom or personalized orders
• Perishable goods such as food items (pickles, spices)
• Items purchased on sale or during promotional offers

If your return meets the conditions above, please contact us at cop@careofpeoples.org  to initiate the return process. We will provide further instructions on how to return the product to us.

Refunds

Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7–10 business days. The refund will be applied to your original method of payment.

Please Note:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product was defective or damaged upon delivery.
• Depending on your location, the time it takes for the refund to appear in your account may vary.

Exchanges

We do not offer direct exchanges for products. If you wish to exchange a product, please return the original item following the return process outlined above and place a new order for the desired item.

Late or Missing Refunds

If you have not received your refund within the specified time frame, please follow these steps:

1. Check your bank account or payment method for the refund.
2. Contact your credit card company or bank; it may take some time before the refund is posted to your account.
3. If you have done all of the above and still have not received your refund, please contact us at cop@careofpeoples.org

Cancellation Policy

Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations are not accepted, but you may follow the return process if applicable.

Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

Care of People NGO

776/117, Sohbatiyabagh

Prayagraj

Pin Code-211006

Uttar Pradesh, India
Email: cop@careofpeoples.org